Support

Email support@pedsscout.com and a person will answer within two business days. If Peds Scout showed you a short support reference (like R7KQ2) with an error, include it; it lets us find that exact moment. To help with a problem we may review your conversations with Peds Scout, as the privacy policy explains.

Common questions

How do I get access?

Peds Scout is invite only. Join the waitlist and we will email you an invite when there is room. The invite takes you to app.pedsscout.com, where you sign in with a link sent to your email.

Connecting iMessage

In your account, enter the phone number you text from, then send the code shown (it looks like LINK-4KQ7P2) from that phone to the number shown. Peds Scout never messages a number first; it only answers numbers that have linked this way.

Connecting Telegram

In your account, choose Open in Telegram and press Start in the chat that opens. The link inside is single-use and expires after 15 minutes; if it has expired, open your account again for a fresh one.

Alerts are not arriving

Alerts go to your primary channel, which you can change in your account under Preferences. Check that the chat is not muted or blocked, and that alerts are not off. New openings come in one daily digest at the hour you chose, and only on days with something new. Programs are checked daily, not continuously, so an opening can reach you a day or two after it is posted, and a quiet week is normal.

What does Peds Scout remember?

Ask it: "what do you remember about me?" Tell it to forget something and it will stop using it. In your account, Preferences has a Memory section where you can see what it holds, delete an item or pause memory altogether.

An opening or program is missing or wrong

An Unverified opening means our last check of that page did not complete; it is checked again on the next run, and until then we say so rather than guess. If a program is missing, or an opening is wrong, email support@pedsscout.com with what you know and we will look. Hospitals can request a correction to their own listing at privacy@pedsscout.com.

Paying for Peds Scout

There is nothing to buy.

Delete your account

In your account, open Preferences, then Delete account. Or email privacy@pedsscout.com from the address on the account and we will do it within a few days. Deletion removes your linked iMessage and Telegram identities, your watches and follows, your preferences and everything Peds Scout remembers about you. The privacy policy has the details.